Website Metropolitan Airports Commission
Reporting to the Manager of Strategic Communications, this position is responsible for leading the Minneapolis-St. Paul International Airport’s Customer Communications Office and supporting executive communications, media relations and crisis communications needs.
The position is in the Strategic Communications Department, part of the Strategy and Stakeholder Engagement Division. The Division functions as an in-house team serving as stewards of strategy, supporting growth of non-aeronautical revenue, developing strategic communications and creating stakeholder champions to ensure the organization delivers on its mission, vision and strategic goals.
The Strategic Communications Department activates the voice of MAC/MSP through media relations and executive, crisis and customer communications.
This position oversees all activities of the Customer Communications Office (CCO), which is open every day of the year from 8 a.m. to 10 p.m. The Customer Communications Office serves as the main point of contact for general airport inquiries via telephone, social media, text message, email, live chat and other means. Key duties of the role include supervising Customer Communications Assistants (CCAs), ensuring coverage within all shifts of the Office and cultivating a best-in-class customer service operation.
In addition, this role will assist with providing key support for executive communications, media relations and crisis communications. Such support is wide-ranging and may include developing presentations, remarks, talking points, fact sheets, video scripts, executive messages, news releases and other strategic communication materials. It also involves interaction with members of the news media, providing support for media events and updating and helping to execute the MAC’s crisis communications plan.
Please apply online: https://www.governmentjobs.com/careers/mac
Please visit our website for a complete job description and to apply online. https://www.governmentjobs.com/careers/mac